My Wife Made Me Better at Customer Support. And Better as a Leader.
TLDR: The ability to de-escalate and redirect a frustrated customer is a real skill. But if you move straight to resolution without seeing the person...
Give Trust Under Pressure, and Empathy When in Doubt
Give Trust Under Pressure, and Empathy When in Doubt...
The Importance of Being Myself: Why Titles Don’t Make the Employee
How you collaborate, motivate, support, and empathize with your teammates moves your career progression further than how smart, or ruthless, or driven you are. ...
Be Better: Support Each Other in Our Struggles
"Man often becomes what he believes himself to be. If I keep on saying to myself that I cannot do a certain thing, it is...
Next Time: Please Offer More Updates, Distract me Less!
When is an email, not an email? When someone called a meeting… Business authors from all ages have used some variant of the phrase “Never...
Champions do Extra – Including Washing the Dishes
“They call it sweeping the shed!” Here I am, two years ago walking through the streets of Perth, Australia getting my first lesson on Rugby...