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Protecting the Integrity of Customer Retention Metrics

March 5, 2026
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The Value of Pronouns – Clearing the Way

May 4, 2021
TLDR: I add (He/Him) to my LinkedIn Name, not because I think someone will use the wrong pronouns, but as a small act of normalizing...

The Importance of Being Myself: Why Titles Don’t Make the Employee

December 3, 2020
How you collaborate, motivate, support, and empathize with your teammates moves your career progression further than how smart, or ruthless, or driven you are. ...

Be Better: Support Each Other in Our Struggles

December 2, 2020
"Man often becomes what he believes himself to be. If I keep on saying to myself that I cannot do a certain thing, it is...

An Actual Big Deal: Escaping the Quicksand Mindset

March 15, 2020
Trailblazing to “Everyone Matters! Before I get too far into this article, I want to be clear on one subject… I am a fan of...
  • Protecting the Integrity of Customer Retention Metrics
  • My Wife Made Me Better at Customer Support. And Better as a Leader.
  • The Value of Pronouns – Clearing the Way
  • Give Trust Under Pressure, and Empathy When in Doubt
  • The Importance of Being Myself: Why Titles Don’t Make the Employee

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