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The Value of Pronouns – Clearing the Way

May 4, 2021
TLDR: I add (He/Him) to my LinkedIn Name, not because I think someone will use the wrong pronouns, but as a small act of normalizing...

Give Trust Under Pressure, and Empathy When in Doubt

December 7, 2020
Give Trust Under Pressure, and Empathy When in Doubt...

Be Better: Support Each Other in Our Struggles

December 2, 2020
"Man often becomes what he believes himself to be. If I keep on saying to myself that I cannot do a certain thing, it is...

An Actual Big Deal: Escaping the Quicksand Mindset

March 15, 2020
Trailblazing to “Everyone Matters! Before I get too far into this article, I want to be clear on one subject… I am a fan of...
  • Protecting the Integrity of Customer Retention Metrics
  • My Wife Made Me Better at Customer Support. And Better as a Leader.
  • The Value of Pronouns – Clearing the Way
  • Give Trust Under Pressure, and Empathy When in Doubt
  • The Importance of Being Myself: Why Titles Don’t Make the Employee

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