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Gap in Judgement: Stop Asking People Why They Have Gaps

December 1, 2020
“He took a 9 month sabbatical to play computer games before looking for work again… I think we should pass” Me… 🙁 I don’t know...

The 5 People You Meet in Great Teams

November 29, 2020
A short list of key personalities that provide the framework and foundation for top tier teams....

Taking Care of Others: Our Greatest Growth Opportunity

April 23, 2020
If there is one thing I hope for all of us. I hope that through it all we unlock more humanity towards each other....
  • Protecting the Integrity of Customer Retention Metrics
  • My Wife Made Me Better at Customer Support. And Better as a Leader.
  • The Value of Pronouns – Clearing the Way
  • Give Trust Under Pressure, and Empathy When in Doubt
  • The Importance of Being Myself: Why Titles Don’t Make the Employee

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