My Wife Made Me Better at Customer Support. And Better as a Leader.
TLDR: The ability to de-escalate and redirect a frustrated customer is a real skill. But if you move straight to resolution without seeing the person...
Empathy
Give Trust Under Pressure, and Empathy When in Doubt
Give Trust Under Pressure, and Empathy When in Doubt...
The Importance of Being Myself: Why Titles Don’t Make the Employee
How you collaborate, motivate, support, and empathize with your teammates moves your career progression further than how smart, or ruthless, or driven you are. ...
Gap in Judgement: Stop Asking People Why They Have Gaps
“He took a 9 month sabbatical to play computer games before looking for work again… I think we should pass” Me… 🙁 I don’t know...
Simple and Sane Rules for Great Business
We need to re-think the rules of business (Big and Small). Here are 10 rules for you to try out....
How To: Embracing the Uncomfortable act of Empathy in Leadership
Every morning when I log in on my computer, this message pops up on my screens.
“Privilege is when you think something is not a...