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Simple and Sane Rules for Great Business

November 30, 2020
We need to re-think the rules of business (Big and Small). Here are 10 rules for you to try out....

An Actual Big Deal: Escaping the Quicksand Mindset

March 15, 2020
Trailblazing to “Everyone Matters! Before I get too far into this article, I want to be clear on one subject… I am a fan of...
  • Protecting the Integrity of Customer Retention Metrics
  • My Wife Made Me Better at Customer Support. And Better as a Leader.
  • The Value of Pronouns – Clearing the Way
  • Give Trust Under Pressure, and Empathy When in Doubt
  • The Importance of Being Myself: Why Titles Don’t Make the Employee

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