Protecting the Integrity of Customer Retention Metrics
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My Wife Made Me Better at Customer Support. And Better as a Leader.
TLDR: The ability to de-escalate and redirect a frustrated customer is a real skill. But if you move straight to resolution without seeing the person...
The Value of Pronouns – Clearing the Way
TLDR: I add (He/Him) to my LinkedIn Name, not because I think someone will use the wrong pronouns, but as a small act of normalizing...
Give Trust Under Pressure, and Empathy When in Doubt
Give Trust Under Pressure, and Empathy When in Doubt...
The Importance of Being Myself: Why Titles Don’t Make the Employee
How you collaborate, motivate, support, and empathize with your teammates moves your career progression further than how smart, or ruthless, or driven you are. ...
Be Better: Support Each Other in Our Struggles
"Man often becomes what he believes himself to be. If I keep on saying to myself that I cannot do a certain thing, it is...