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Trust

Protecting the Integrity of Customer Retention Metrics

March 5, 2026
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Be Better: Support Each Other in Our Struggles

December 2, 2020
"Man often becomes what he believes himself to be. If I keep on saying to myself that I cannot do a certain thing, it is...

Simple and Sane Rules for Great Business

November 30, 2020
We need to re-think the rules of business (Big and Small). Here are 10 rules for you to try out....

Next Time: Please Offer More Updates, Distract me Less!

July 10, 2020
When is an email, not an email? When someone called a meeting… Business authors from all ages have used some variant of the phrase “Never...
  • Protecting the Integrity of Customer Retention Metrics
  • My Wife Made Me Better at Customer Support. And Better as a Leader.
  • The Value of Pronouns – Clearing the Way
  • Give Trust Under Pressure, and Empathy When in Doubt
  • The Importance of Being Myself: Why Titles Don’t Make the Employee

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