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Management

Gap in Judgement: Stop Asking People Why They Have Gaps

December 1, 2020
“He took a 9 month sabbatical to play computer games before looking for work again… I think we should pass” Me… 🙁 I don’t know...

Your Management Style: Easy or Effortless

April 28, 2020
Being a good boss is easy. Being a bad boss is effortless.. We've all had enough jobs with enough managers to see more than our fair...
  • Protecting the Integrity of Customer Retention Metrics
  • My Wife Made Me Better at Customer Support. And Better as a Leader.
  • The Value of Pronouns – Clearing the Way
  • Give Trust Under Pressure, and Empathy When in Doubt
  • The Importance of Being Myself: Why Titles Don’t Make the Employee

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