Support's Medicine https://validator.w3.org/feed/docs/rss2.html “The 1 Thing” Principle: Recentering and Resetting Priorities 10 Ways to Refresh Yourself When the Job is Rough My Wife Made Me Better at Customer Support. And Better as a Leader. Be Better: Support Each Other in Our Struggles The Value of Pronouns – Clearing the Way The Importance of Being Myself: Why Titles Don’t Make the Employee Simple and Sane Rules for Great Business Gap in Judgement: Stop Asking People Why They Have Gaps Give Trust Under Pressure, and Empathy When in Doubt The 5 People You Meet in Great Teams Do You Ever Wonder: If Sending That Late Night Email Is The Best Thing To Do? Your Management Style: Easy or Effortless Taking Care of Others: Our Greatest Growth Opportunity Champions do Extra – Including Washing the Dishes Take Advice: Meetings and Mohawks An Actual Big Deal: Escaping the Quicksand Mindset How To: Embracing the Uncomfortable act of Empathy in Leadership Next Time: Please Offer More Updates, Distract me Less! Sample Page Protecting the Integrity of Customer Retention Metrics